Victoria: replies to customers with their complete account information, fetched from your database.
Victoria is a general-purpose AI agent that we tune for each business, for example spartans.com, an online casino and sportsbook with more than a billion dollars in revenue. Every message from a customer makes Victoria think about which information she needs. She then fetches it from the spartans.com knowledge base or calls internal endpoints for the customer's account, balance and bonuses, and answers in the customer's language. A second AI checks every reply before it is sent, and a person can take over the chat at any point.
Diagrams scroll sideways on small screens.
Knows the customer
Profile, wallet, recent transactions and active bonuses are fetched from your systems when the chat starts, so Victoria answers with real numbers.
Speaks any language
English, Russian, Japanese and more, detected from each message, with the same tone and the same links.
People stay in control
A second AI checks every reply, and your team can take over any conversation at any step.